Privacy policy
Last updated October 7, 2026
Lazau Labs operates Acorns & Bells: Cruce. This policy covers the current offline version and our support website.
Information stored on your device
The app stores your player name, selected built-in character, language, sound and game preferences, tutorial progress, statistics, coin balance, unlocked cosmetics, daily challenge completion dates and saved match on your device. You can use a nickname. Lazau Labs does not receive this gameplay information.
Device backups may retain app data according to your Apple settings. Deleting the app removes its local data from that device; offloading it does not. Deleting the app does not delete existing backups.
Offline play and characters
The current version plays against bots and does not require an account. Online tables, sign-in, player chat and public profiles are not enabled. Characters are included with the app; there is no custom photo upload or access to your photo library or camera for your profile.
Age range and advertising eligibility
Starting with version 1.2 build 6, supported iPhones and iPads use Apple’s Declared Age Range service. Apple may ask you or your parent or guardian to share an age range. We do not collect your exact birthday, retain the age range, or send it to Lazau Labs or Google. The app keeps only an advertising eligibility decision in memory and checks again after returning from the background. Advertising is disabled for minors, people whose age is unknown, and devices that cannot use this service. Where Apple identifies a required age-range check, the game cannot open without a successful shared range; you can retry if sharing is declined or the check fails. The App Store age rating and parental download exceptions remain controlled by Apple.
Match-end advertising
Versions with match-end ads include Google Mobile Ads (AdMob) and Google's User Messaging Platform. An interstitial ad may appear after every three completed matches played to 6 match points, every two completed matches played to 11 match points, or every completed match played to 21 match points, whether you or a bot wins. Individual rounds and abandoned matches do not count. Separate completion counts are stored locally. If an ad is unavailable, play continues. Developer and TestFlight builds use Google test ads, which generate no revenue.
Before live ad requests, we update Google's consent information and show required consent or privacy messages. Settings includes Ad privacy choices to revisit available choices. We request non-personalized, general-rated ads, disable publisher first-party identifiers, and do not request Apple's tracking authorization. Non-personalized ads can still process data.
Google may process IP addresses, approximate location, device or app identifiers, ad views and interactions, product interactions, crash logs and performance information for advertising, analytics, diagnostics and service operation. Applicable choices and Google's policies govern processing and sharing with advertising partners. We do not send your player name, selected character, card hand, match scores or local completion count in ad requests.
See Google's privacy policy and Google Mobile Ads data disclosures. Apple may process App Store, TestFlight and diagnostics information under its own policies and your settings.
Eligible adults may optionally watch a rewarded ad to earn 150 device-local coins. Only a completed ad earns the reward. Coins cannot be purchased, transferred or redeemed for cash. Coin balances, challenge completion and cosmetic ownership are saved locally; Lazau Labs does not receive them. Rewarded ads use the same age eligibility and consent requirements as match-end ads.
Support requests
Our website provides email support. If you call the regulatory trader contact number listed on the EU App Store, calls, phone numbers and any voicemail you leave are handled through Google Voice. Please avoid including sensitive information that is not needed to resolve your issue. Google processes this information under its privacy policy.
If you contact support@lazaulabs.com, we receive your email address and the information and attachments you send. We use this information to respond and investigate the issue. Support correspondence is handled in our Google Workspace mailbox.
We delete support emails and attachments within 90 days after the case is closed. Unresolved cases may be retained while we handle them, and information may be kept longer where legally required. You can request earlier deletion by emailing support@lazaulabs.com. Deletion of our mailbox copy does not delete copies held by you or other providers; provider backups and deletion processing follow their own policies.
Website and external links
Our Cruce pages have no account sign-in, advertising, contact form or analytics added by Lazau Labs. Sites and its Cloudflare infrastructure process technical information, such as your IP address and browser details, to deliver and protect the website. Providers may run security scripts and retain technical records under their own policies. The support-email retention schedule does not control those records.
Opening a website link from the app uses your browser and sends the normal web request to the website and hosting providers. Opening an email link does not automatically send an email.
Your choices
You can change your local profile and preferences, play without sending support requests, and remove local data by deleting the app. Contact us to request deletion of information you sent to support. We may need enough information to identify the correspondence and confirm the request is yours. Direct requests about information held independently by Apple or another provider to that provider.
Updates and contact
We will update this policy when our practices change, including before introducing online play or changing data collection. For privacy questions, contact support@lazaulabs.com.